Arco

Have you turned it off and on again?

Offering professional IT and computer solutions and services has been a core offering of ours since our formation.

Our goal is to provide our customers with a service that makes them feel like they have their own internal IT department, but without the large cost normally associated with having an IT department.

We provide a total end to end IT solution. From the initial consultation, sale and installation of hardware and software through to after sale computer support and maintenance services,

Our aim is to provide our customers an all inclusive service taking away the need for the business owner, CEO or CFO having to wear the IT hat as well.

Computer Support & Maintenance Services

• 24/7 desktop and server monitoring via remote monitoring service.

• Prompt, reliable, experienced help desk team.

• Per-user based pricing making your IT administration costs effective, fair and simple.



Complete IT System Design & Solution Experts

• We will tailor a solution to suit your business requirements.

• We ensure your best interests are put first with any solution we provide to you.

• Our thorough approach ensures the maximum return from your IT investment.



Experienced IT Consultants that can help you with

• Network design and security

• Transition to cloud services

• IT regulations, requirements and compliance

• Appraisals of your current IT infrastructure

• Provide free advice sessions



10 key services your IT provider should be doing for you

• They should have a Help Desk team that has worked together for more than 2 years

• Provide a Service Level Agreement with fast response, resolution and escalation times

• Give VIP support service options. Speak to the service techs you like best

• Deliver a Computer Support and Maintenance Service that is relevant to today's IT challenges

• Implement a backup and recovery service that is guaranteed monitored & tested

• Provide you with after hours service with mobile phone access direct to technicians

• Monitor your computers via remote services that provides alerts to problems 24/7

• Provide a fixed priced service guarantee. Simple customised plans with no hidden fees

• Deliver proactive care/approach to ensuring your IT infrastructure is taken care of

• Offer free IT consultancy and advice as a standard service